Privacy policy

Privacy Policy


We understand that your privacy is important and that you care about how your personal data is used and shared. We respect the privacy of everyone who visits our website, uses our online services and purchases our products.

We are committed to respecting, securing, and protecting your privacy and private data. We are also committed to being transparent about what we collect from you and how we use it.

This privacy notice provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data.

1. Who We Are

We are Crown Paints Ireland Limited (“Crown Paints”). Our registered office address is  2/3 Exchange Place, I.F.S.C. Dublin 1

Our brands include: Crown Paints, Crown Trade, Sadolin, Sandtex, Macpherson and Crown Contract

You can contact us by:

2. Your Rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data; which this policy and our use of your data has been designed to uphold:

If you have cause for complaint about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided in Section 1 and we will do our best to solve the problem for you.

If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the Irish supervisory authority – The Data Protection Commission (DPC). The DPC can be contacted:

3. What Data Do We Collect from You?

If you use our websites, we will collect some data automatically from you when you use our website. That information is:

If you are a customer we will collect additional information which you provide to us:

4. How We Use Your Data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

5. Legal Basis

We have identified a legal basis for each of our purposes in paragraph 4. This is what they mean:

Legitimate Interest:

Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

You can always object to our processing of your data based on legitimate interest. If you do so and we have no other legal basis for processing your data we will stop. If we do have another legal basis we will continue to do so, subject to your legal rights.


You have given clear consent for us to process your personal data for a specific purpose.

You can always withdraw your consent. You can do this by clicking on unsubscribe in any marketing email we send, or by getting in touch via the contact details in paragraph 1.

If you withdraw your consent and we have no other legal basis for processing your data we will stop. If we do have another legal basis we will continue to do so, subject to your legal rights.

Contractual Obligation:

Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.

6. Storing and Sharing Your Data

Data security is very important to us and we take appropriate security measures (both technical and organisational) to safeguard and secure your data. We regularly audit and test the effectiveness of our security measures.

As a multinational business your data may be processed outside the country where you live. We endeavour to keep all of your personal information in the European Economic Area (EEA) or UK. The EEA includes all EU Member States plus Norway, Iceland and Liechtenstein.

In limited and necessary circumstances your information may be transferred outside of the EEA. Where this does happen, we will put special protections in place. We will only move data to countries or organisations:

Where the EU Commission has deemed their data protection measures to be adequate;

Or under a contract which enforces the EU Commission approved “standard data protection clauses” which can be viewed at

We will never sell your personal data to a third party.

We will never transfer or disclose your personal data to any third party except:

In certain limited circumstances we may be legally required to share your personal data – for example where we are involved in legal proceedings, or where we are complying with a court order, regulatory requirement, or government department with appropriate legal authority to compel us to do so.

7. How Long We Keep Your Data

We do not keep your personal data for any longer than it is necessary in light of the reason(s) for which it was first collected and for our obligation under other laws.

We may need to keep your information to establish, bring or defend legal claims. We’ll therefore always keep your personal data for 7 years after the date it is no longer necessary for us to hold it.

At the end of that period your data will be either deleted completely or anonymised.

Exceptions to the above will be:

8. Cookies

Like many other websites, ours uses cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your computer or device to allow a website to recognise you when you visit. They help us collect statistical data about your browsing actions and patterns but should not contain personal data (other than the cookie itself, which is defined as personal data under GDPR).

All cookies used by and on our website are used in accordance with the current cookie law.

Before cookies are placed on your computer or device you will be shown a pop-up requesting your consent to set such cookies as detailed below. By giving us your consent, you are allowing us to provide the best possible experience of our website. You may refuse consent to cookies; however, certain parts of our website may then not function correctly. You can alter your browser settings to refuse all cookies.

There are four types of cookies:

The cookies we use on our website are:

Cookie Type: Google Analytics

Cookie Type: Website Session ID

Cookie Type: Facebook

Cookie Type: Marketo_Advertising

Our websites may use 3rd party vendor re-marketing tracking cookies, including the Google AdWords & Facebook Pixel tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN) and Facebook. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third party vendors, including Google & Facebook, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

9. Changes to Our Privacy Notice

We may change this privacy notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend you check the privacy notice regularly to remain up to date.

This privacy notice was last updated in August 2018